terms & conditions – Stays and More

Terms and Conditions (REVISED)

we are a curated platform that brings together stays, local experiences, and authentic shops across Lebanon. instead of separating where you sleep from what you do and what you discover, we connect everything in one place.

Introduction

Welcome to Stays and More. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use the website

Our Services

Stays and More offers curated stays, experiences, and locally sourced products through its website. The platform allows guests to discover destinations, book accommodations, participate in local and regional experiences, and explore products connected to the culture and traditions of the locations featured
Some accommodations and experiences are operated directly by Stays and More, while others may be managed or provided in collaboration with independent hosts or partners.

Bookings and Payments

When making a reservation for a stay or experience through the website, guests agree to the details, policies, and conditions associated with that listing. A booking becomes confirmed once the reservation process is completed and payment (if required) is received
Payments processed through the website are secured by ‘NAME OF PAYMENT PROVIDER’. Stays and More does not store full credit card details unless required for transaction processing and handled in accordance with applicable security standards. While reasonable measures are taken to protect payment information, Stays and More shall not be held liable for unauthorized access or data breaches beyond its reasonable control.

Shop Purchases

The Stays and More shop offers products sourced from local makers and partners connected to the regions featured on the platform. Some products available in the shop are tangible goods sold and delivered directly by Stays and More. Other products may be featured items sourced from independent vendors or external websites. In such cases, Stays and More may provide information, links, or store addresses that allow users to purchase these items directly from the respective vendors. Product availability, descriptions, and pricing are subject to change. Orders processed directly through Stays and More will be confirmed once payment is received.

User Responsibilities

Users agree to provide accurate information when making bookings or purchases and to respect property rules, experience guidelines, and applicable Lebanese laws.

Intellectual Property

All content on the Stays and More website, including text, images, branding, and design, is the property of Stays and More or its partners and may not be copied, reproduced, or distributed without prior written permission

Limitation of Liability

Stays and More strives to ensure that all stays, experiences, and products featured on the platform meet appropriate standards of quality and accuracy. However, the information provided on the website is based on details supplied by accommodation providers, experience operators, and product partners.
Stays and More shall not be held liable for inaccuracies, service issues, or damages arising from services or products provided by independent partners. Responsibility for the delivery and quality of such services or products remains with the respective provider.

Changes to These Terms

Stays and More may update these Terms and Conditions from time to time. Continued use of the website after updates constitutes acceptance of the revised Terms.

Stays and More respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Information We Collect

When you interact with the Stays and More website, we may collect certain personal and technical information in order to provide our services effectively. This may include personal details such as your name, email address, phone number, billing or contact address, and account information if you create an account on the platform. We may also collect information related to bookings and purchases, including reservation details for stays and experiences, product orders made through the shop, and payment confirmation information provided by secure payment providers. In addition, technical data such as IP address, browser type, device information, website usage activity, and cookies may be collected to help us understand how the website is used and to improve the functionality and security of the platform.

How We Use Your Information

The information collected is used to operate and improve the services provided through the Stays and More platform. This includes processing reservations for stays and experiences, managing orders placed through the shop, communicating with users regarding bookings, purchases, or inquiries, and ensuring that services requested by users can be delivered effectively. Information may also be used to improve website functionality, analyze user behavior to enhance the platform experience, personalize recommendations related to destinations or experiences, and maintain the security and integrity of the website. Processing of personal information is based on legitimate business interests, the necessity to perform services requested by users, compliance with legal obligations, or the user’s consent where applicable. Stays and More does not sell personal information to third parties.

Payment Information

Payments made through the Stays and More website are processed by secure third-party payment providers such as ‘NAME OF PAYMENT PROVIDER’. Stays and More does not store full credit card details unless required for transaction processing and handled through secure systems. Payment providers manage financial information according to their own security and compliance standards. While Stays and More takes reasonable measures to ensure that payment transactions are processed securely, no online system can guarantee absolute security.

Sharing of Information

In order to provide services through the platform, certain personal information may be shared with relevant partners involved in delivering those services. This may include accommodation hosts and experience providers associated with a booking, delivery partners responsible for shipping shop purchases, payment service providers processing transactions, and technology partners supporting the website infrastructure. Information is shared only when necessary to complete the services requested by the user and is handled according to applicable privacy and security standards.

Cookies and Website Analytics

The Stays and More website may use cookies and similar technologies to enhance user experience and improve website performance. These technologies allow the website to recognize returning visitors, analyze how users navigate the platform, remember certain user preferences, and help improve the functionality of the website. Users may manage or disable cookies through their browser settings if they prefer not to allow such tracking. Some analytics services may collect anonymized usage information to help improve the performance and usability of the platform.

Data Security

Stays and More takes reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure. Security practices are designed to safeguard the data collected through the platform. However, as with any online service, no system can guarantee complete protection against all potential security risks, and users acknowledge that transmitting information over the internet carries inherent security limitations.

Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining records of transactions, complying with legal obligations, resolving disputes, and enforcing agreements. When personal data is no longer required, reasonable steps will be taken to securely delete or anonymize the information.

Your Privacy Rights

Depending on the user’s location, individuals may have certain rights regarding their personal data under applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include the ability to request access to the personal information held about them, request corrections to inaccurate or incomplete information, request deletion of personal data where appropriate, request a copy of personal data in a portable format, or withdraw consent for certain uses of personal data. California residents may also have the right to request disclosure of categories of personal information collected and to request deletion of personal data. Stays and More does not sell personal information.

Third-Party Links

The Stays and More website may contain links to external websites, partners, or vendors. These third-party websites operate independently and may have their own privacy policies and practices. Stays and More is not responsible for the privacy practices or content of external websites and encourages users to review the privacy policies of any third-party sites they visit.

Updates to This Privacy Policy

Stays and More may update this Privacy Policy periodically in order to reflect changes to services, legal requirements, or operational practices. Any updates will be posted on the website with the revised date indicated at the top of the policy. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy